STORE POLICY
Customer Care
Learn Lab Au was born out of a genuine passion for high-quality VCE learning experiences, and supporting Victorian teachers and students to achieve their best. These values led Learn Lab Au to author and provide top-quality VCE practice exams and VCE learning support materials written by current teachers, former Year 12 exam writers, and former VCAA Assessors.
We care about the experience of Victorian teachers and students who use Learn Lab Au’s resources. We commit to creating quality learning and teaching support materials by leveraging the expertise of our staff, as well as the feedback we receive from teachers and students.
If you’d like to provide feedback, please don’t be shy to get in touch. We use the good, the bad, and the ugly to continuously improve our services to Victorian teachers and students!
Privacy & Safety
Learn Lab Au is powered by humans, not bots. As such, we truly understand the value of data privacy and identify protection.
We only store the information we need to contact you and provide our VCE support materials, including your name, email address, and phone number. This information is stored in a protected online database accessible only by a handful of privileged (and vetted) individuals.
When it comes to finances, we use Stripe and PayPal to process online payments. Stripe and PayPal are third-party payment gateways that do not provide us with access to your financial details. They are highly secure online payment gateway providers with strict privacy policies to keep your financial data safe.
Your privacy is genuinely valued and protected with Learn Lab Au. If you have any questions about your specific data, please feel free to contact us.
Wholesale Inquiries
We encourage schools, private education entities, VCE tutoring and guidance institutes searching for high-quality VCE materials to get in touch and strike a deal with us. Our practice exams and learning materials are written by Victorian teachers for the Victorian Year 11 and 12 learning and teaching landscape.
Learn Lab Au is open to creating bespoke wholesale plans and partnering with private entities to help our Victorian teachers and students achieve their very best. Feel free to contact us to have a chat about your specific support needs.
Payment Methods
Stripe – online credit card and debit card payments.
PayPal – payments via an online payment system.
Bank transfers – offline payments.